Website Privacy Policy

Last modified: June 1, 2026

​

​

1. INTRODUCTION​

​

iae GLOBAL Pty Ltd (ACN: 165 059 558) ("Company", "we", "us" or "our") respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) (including the Australian Privacy Principles) and other applicable Australian laws.

 

This policy describes the types of information we may collect from you or that you may provide when you

(i) visit the website www.iaeglobal.com.au (our “Website”);  

(ii) send us an email;

(iii) fill in and submit any form; or

(iv) contact us in any other way;

and our practices for collecting, using, maintaining, protecting, and disclosing that information.

 

This policy applies to information we collect:

• on this Website;

• in email, text, and other electronic messages between you and us; and

• offline or through any other means.

•  

However, it does not apply to information collected by:

• Us via any other website operated by us (including our affiliates and subsidiaries); or

• Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or through the Website.

 

Please read this policy carefully to understand how we collect, hold, use and disclose personal information. If you do not agree with this policy, please do not use our Website or services. By accessing or using this Website or providing personal information to us (including in order for us to provide services to you), you consent to our handling of your personal information as described in this policy (subject to your rights under applicable law).

​

This policy may change from time to time (see Section 10 - Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

 

Key Definitions

 

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

 

“Sensitive information” is a subset of personal information and includes information about an individual’s health (including disability), racial or ethnic origin, political opinions, religious beliefs, sexual orientation and certain other categories. We generally only collect sensitive information where you consent or where permitted or required by law.

 

“Overseas recipient” means an entity located outside Australia to whom we disclose personal information.

​​

2. CHILDREN UNDER THE AGE OF 16

 

Our Website and services are not intended for children under 16 years of age without consent from a parent or legal guardian. If you are under 16, do not use or provide any information on this Website or through any of its features or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16 without parental consent, please contact us at info@iaeglobal.com.au

​

If you are under 16 years of age and wish to use our services, your parents or legal guardian must provide their agreement on your behalf to our privacy policy and the other terms and conditions applicable to the service offering you wish to use. For clarity, we will have no obligation to provide any services and may accept or reject any request for services in our sole discretion.

​

3. INFORMATION WE COLLECT ABOUT YOU

 

We collect several types of information from and about users of our Website and services, which we have grouped together as follows:

• Identity Data – this may include your name, title, date of birth, nationality and gender.

• Contact Data – this may include your postal address, email address, telephone number, WhatsApp or other messaging application contact information, and any other identifier by which you may be contacted online or offline.

• Application Data – this may include details of your education, qualifications, grades, subject interests, educational institutions of interest and any other information to be include on your application to an educational institution.

• Technical Data – this includes information about your internet connection, the equipment you use to access our Website, and usage details.

• Health Data – this may include any information about a disability or health condition that you choose to provide to us in connection with an application to an educational institution.

• Financial Data – this may include evidence or other information you provide relating to your finances or ability to pay the fees and expenses required by an educational institution as part of your application.

​

4. HOW WE COLLECT INFORMATION

 

We collect your information:

• Directly from you when you provide it to us.

• Automatically as you navigate through the Website.

​​

(i) Information You Provide to Us Directly 

​

The information we collect from you directly may include Identity Data, Contact Data, Health Data and Financial Data as follows:

• Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our email list, and sending us messages via the Website. We may also ask you for information when you report a problem with our Website.

• Information you provide when you correspond with us by email, phone or otherwise and records and copies of your correspondence (including email addresses), if you contact us.

• Information you provide to us as part of the evidence required for your application to an educational institution (for example, this may include official identification documents, certificates of education, references, personal statements and evidence of your ability to pay the fees for the educational institution).

• Your responses to surveys that we might ask you to complete for research purposes.

​

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

​

(ii) Information We Collect Through Automatic Data Collection Technologies 

​

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect Technical Data about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website, including traffic data, logs, and other communication data and the resources that you access and use on the Website.

• Information about your computer and internet connection, including your IP address, operating system, and browser type.

 

The information we collect automatically may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.

• Store information about your preferences, allowing us to customize our Website according to your individual interests.

• Speed up your searches.

• Recognize you when you return to our Website.

​​

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

• Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

​​

5. HOW WE USE YOUR INFORMATION

​

We use personal information for the purposes for which it was collected (our primary purpose), and for related purposes that you would reasonably expect. Depending on your interactions with us, we may use your personal information to:

• provide our services to you, including assisting with applications to educational institutions;

• communicate with you, including responding to enquiries and providing updates about your application or our services;

• administer and improve our Website, including analytics, troubleshooting and security monitoring;

• maintain our records, manage our business operations, and comply with legal and regulatory obligations; and

• send marketing communications where permitted by law (see Section 7).

 

6. DISCLOSURE OF YOUR INFORMATION

​

(i) To educational institutions as part of your application

If you confirm that you would like us to make an application on your behalf to any educational institution, we will share your personal data with the educational institution as part of your application. This may include Identity Data, Contact Data, Application Data, Health Data and Financial Data.

​

(ii) To other third parties

We may disclose personal information that we collect or you provide as described in this privacy policy, to the extent permitted by applicable law:

• To contractors, service providers, and other third parties we use to support our business.

• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our customers and Website users is among the assets transferred.

 

We require our third party service providers to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

 

We may also disclose your personal information to the extent necessary to comply with any court order, law, or legal process, including to respond to any government or regulatory request.

​

(iii) Anonymised and aggregated data

We may use and disclose aggregated information about the users of our services without restriction, provided that individual users cannot be identified from such information.

​

7. CHOICES ABOUT HOW WE USE YOUR INFORMATION

 

We strive to provide you with choices regarding how we handle your personal information, including:

• Tracking technologies. You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. If you disable cookies, some parts of the Website may not function properly.

• Direct marketing. We may use your contact details to send information about our services, where permitted by law. You can opt out of marketing emails at any time by using the unsubscribe facility in the email (where provided) or by contacting us at info@iaeglobal.com.au. We will process opt-out requests as soon as practicable.

 

8. OVERSEAS DISCLOSURES

​

We are an Australian business. We may disclose personal information to overseas recipients, for example where an educational institution, service provider, or contractor is located overseas.

​

(i) Transfers to educational institutions

If you confirm that you would like us to make an application on your behalf to an educational institution located outside Australia, this may involve disclosing your personal information to that institution overseas.

 

Before we disclose personal information to an overseas recipient, we will take reasonable steps in the circumstances to ensure the overseas recipient handles the information in a manner consistent with the Australian Privacy Principles, unless an exception applies under the Privacy Act 1988 (Cth).

The countries in which overseas recipients may be located will depend on the educational institutions you apply to and the service providers we use.

​

(ii) Transfers to service providers

We use third party service providers (including IT and cloud service providers) that may be located outside Australia to host, store or otherwise process personal information. In such circumstances we take the steps described below (and any other steps that are reasonable in the circumstances) to help ensure your personal information is handled consistently with the Australian Privacy Principles:

• conducting due diligence on the overseas recipient (where appropriate);

• including contractual protections and confidentiality obligations (where appropriate); and

• limiting disclosures to what is reasonably necessary for the relevant purpose.

​

9. ACCESS, CORRECTION AND COMPLAINTS

​

You may request access to, or correction of, the personal information we hold about you by contacting us using the details in Section 13. We may need to verify your identity before responding.

 

Access. We will respond to access requests within a reasonable period and in the manner required by the Australian Privacy Principles. In some circumstances, we may refuse access where permitted by law and will explain why.

 

Correction. If you believe personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading, you may request that we correct it.

 

Complaints. If you have a complaint about how we handle your personal information, please contact us using the details in Section 13. Please include as much detail as possible. We will acknowledge your complaint and aim to respond within a reasonable timeframe. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) (see www.oaic.gov.au).

​

10. DATA SECURITY

​

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

​

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

 

We have procedures to deal with suspected data breaches and will notify affected individuals and relevant regulators where we are required to do so under the Privacy Act 1988 (Cth), including the Notifiable Data Breaches scheme.

​

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

​

11. DATA RETENTION

​

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

​

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

​

In some circumstances we may aggregate or anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

​

12. CHANGES TO OUR PRIVACY POLICY

​

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account or through a notice on the Website home page.

 

The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

​

13. CONTACT INFORMATION

​

To ask questions or comment about this privacy policy and our privacy practices, or to register a concern, contact us at:

Level 7, 263 Clarence Street, Sydney, NSW 2000, Australia

info@iaeglobal.com.au

 

If you have any complaint about how we are using your personal data or otherwise in relation to this Privacy Policy, please contact us in the first instance and will we do our best to resolve it. If we do not resolve your complaint to your satisfaction, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Further information is available at www.oaic.gov.au.